Frequently Asked Questions

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What is HughesNet 's Service Assurance / Express Repair?

HUGHES© understands how important your connection is you. That's why we take great pride in delivering quality you can count on. Hughes now offers you two ways to protect your Internet service: HughesNet Express Repair - Home and HughesNet Express Repair - Business. These plan options are designed to ensure that your HughesNet service will be restored in a quick and efficient manner in the event a problem occurs.

HughesNet Express Repair plans include:

• Live technical support (toll-free) 24 hours a day, 7 days a week
• In-home service / Onsite business service.

While most problems are solved with a simple phone call, if it can't be fixed over the phone, a HughesNet certified technician will come to your location to restore your service for only $29.95.

Service includes:

• Diagnostic testing to determine the cause of the problem
• Power surge related repair
• Antenna realignments (using existing mounting configuration)
• Repair or replacement of malfunctioning equipment
• Cost of all parts required to restore service
• Fast response!

Next business day / Second business day maintenance
Hughes offers a nationwide network of certified technicians, so you can count on getting technical support when you need it - at home or at your office. Choose from the two plans below to get the fast response time you need!

Service Assurance Options

Express Repair Home		Express Repair Business
Second business day¹ service $5.95/month²		Next business day¹ service $12.95/month²
Plus $29.95 co-pay for onsite service visit

Both HughesNet Express Repair options are available with HughesNet Home, Pro, ProPlus, Small Office and Business Internet service plans. So choose Express Repair and relax knowing that your high-speed connection is assured with HughesNet .

1. See HughesNet Express Repair Terms and Conditions for details.
2. HughesNet Express Repair plans require a 1-year term commitment. Coverage begins on the date of activation and will run for one year from the date of activation and is renewed automatically on a month-to-month basis until canceled by you or terminated by Hughes.

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HughesNet HN7000s Modem

The HughesNet ™ HN7000s modem is designed to deliver higher speeds and improved performance for all HughesNet service plans. The HN7000s receives and transmits data over the satellite through the HughesNet network. The HN7000s is compatible with Windows© and Macintosh© operating systems, plus any system that uses TCP/IP and connects effortlessly with your computer via simple Ethernet connection.

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Limitations of Satellite Internet

Although the new HN7000s modem increases upload and download speeds for all residential and business service plans, high-speed Internet by satellite service is STILL NOT recommended for some sub-second time-sensitive types of Internet uses. The sub-second delay "Latency" of any satellite Internet access affects connection speeds. While this sub-second delay is mostly unnoticeable in general web browsing, it may have a significant impact on time-sensitive applications.

We do not recommend the following applications for use over HughesNet:

• Real-time online gaming, particularly "twitch" games such as Quake, Diablo etc.
• Real-time collaboration and conferencing, such as NetMeeting or videoconferencing
• VOIP (Voice Over Internet Protocol) Internet phone (Vonage does work, but there is a delay)

In addition, connecting to a Virtual Private Network (VPN) with the HughesNet service is not recommended, despite the faster speeds available with the HN7000s modem. If you choose to run VPN over satellite internet, your data speeds may be reduced as much as 50% to 75% while the VPN session is active. Once the VPN session is terminated, the subscriber’s typical connection speed resumes. HughesNet Technical Support does not provide configuring or troubleshooting support for subscriber’s issues associated with VPN connections. If VPN is essential, it is recommended to use only with the Business Internet commercial plan.

Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back down to the operations center (about 45,000 miles, one-way). This trip adds about a half a second delay to the total time your computer takes to communicate with a web site or host server.

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What will HughesNet Satellite Internet cost me?

• You pay nothing until your system is installed.
• Our Up-front option lets you pay $399.98 or $699.98 on the date of your installation.
• Receive the HughesNet $100 rebate by mail.
        *Use this money to pay your bills or just deposit it into your bank account, you chose.
• You pay $59.99-$179.99 a month for HughesNet Internet Service (ISP)
• All prices includes HughesNet Standard Professional Installation
• You now own all equipment and cable.
• After your system is installed, cancel any extra phone lines or other ISP's that you currently pay for internet access.
• Finally, enjoy the always-on-line Internet experience.